Job Details
Operations and Claims analyst (6 month internship)
We are looking for a high energy Operations and Claims Analyst (internship). She/he would work with the Operations and Client Management team and in collaboration with various stakeholders such as external claims handler partners and Tech teams, on a variety of exciting topics such as:
Support new client implementation – Support the team during new Insurance product digital implementations including:
Define business requirements for the Indeez online platform and Support team management and handle product testing in close collaboration with Indeez tech team
Define communication and reporting materials
Coordinate translations
Track project progress
Monitor live accounts and program performance:
Generate reporting for clients and internal management
Proactively analyse and report on key indicators related to program performance and provide business recommendations for better performance and efficiency
In charge of Claims triage and customer support – providing a smooth online experience to our customers and stakeholders throughout the claims process is fundamental for Indeez. You would therefore be instrumental in offering a reactive and quality service to our partners and end users:
Handling the claim triage before passing the claim to our claim handler partners, including answering customers/claimants’ requests by email and keeping track of these requests
Cooperating with third party claim administrators and insurers
Helping in building the claims function and processes
The work culture to expect
Moving at a fast pace in a flat organization. You’ll work autonomously with close support from the Leadership Team. We believe that the best idea wins, no matter who brings it in!
You will get your hands dirty, learn from people who decided to take their own road, and discover how to apply change across a wide variety of products and services on a European scale.
You will see your work and recommendations make an immediate impact as we build the protections that independent workers really need.
About you
Background and experience
Top tier schools and universities, including Grandes Écoles d’Ingénieurs and Grandes Ecoles de Commerce
You would ideally have experience clearing demonstrating analytical, reporting and research abilities (e.g. consulting, strategy, or other). Past experience in fintech and insurtech would be a plus.
Previous experience demonstrating a roll-up-sleeve mindset (e.g. associations, entrepreneurship, or similar)
Skills and competencies
You are a fast learner, curious and a problem solver
You are rigorous: we will be relying on you! This means you have excellent organizational skills and you are able to manage multiple fast-moving projects at once
You have great communication skills whether it be face to face, or via phone and email
You are able to work under tight deadlines
You are flexible; we are a young startup and you will be getting involved in a variety of projects
You are a strong team player
You are perfectly fluent in English: this is our working language! French is a plus.
Compensation
Compensation: you will be offered a monthly compensation including restaurant tickets and 50% of your travel pass.
Duration: 6 months minimum starting January 2022
Location: 16 rue de Washington – 75008 Paris (dedicated offices in a nice co-working space)
Indeez SAS is listed on the Paris Trade and Companies Register under the number 888 048 659 with its head office located at 19 rue du Rocher, 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is registered as insurance broker in the French ORIAS Register, under the number 20006983 (www.orias.fr). In the UK, Indeez SAS is authorised and regulated by the Financial Conduct Authority (FCA). Indeez SAS is listed on the financial services register (register.fca.org.uk) and its FCA registration number is 978039.