Make a claim

UK Deliveroo riders

We are sorry that you have been involved in an incident. Please follow the steps below to submit your claim.

If you are external to Deliveroo and have been involved in an incident with a Deliveroo Rider, please report it here.

The collection of your personal data through this form is necessary to register and handle your claim. If you do not provide us with this information, we will not be able to proceed with your claim. Your personal data will also be shared with Deliveroo, our insurer partner, claim management partner and if required, other insurance intermediaries, for the purpose of handling your claim. To find out more about your rights regarding the processing of your personal data by Indeez, as data controller, and the conditions under which this processing is carried out, we invite you to read our  Privacy Policy.

    About you

    ** If you are a substitute, please enter the rider ID of the account you were using.

    Are you the registered rider for this Rider ID?*

    It is my Rider AccountA substitute was working

    About the damages

    Are you injured?*


    Was another person injured, or had property damaged, as a result of the incident?*


    About the incident

    When did the incident take place?*

    If unsure, please give an approximate time.
    If the incident took place before 1st July 2021, please report it here

    Where did the incident take place?*

    Please try to be as accurate as possible

    At what moment of the delivery did the incident happen?*

    Select which best describes the location

    On-roadOff-roadRestaurantDelivery addressEditions site

    Please provide any information you may have from the police

    This information may indeed provide key evidence in support of your claim

    Please provide any information you may have about witnesses

    Before providing any witnesses details, please make sure they have agreed to be identified and referenced as witnesses in the context of your claim

    Please describe the incident in as much detail as possible*

    Such details are necessary for us to understand what happened and properly assess your claim

    Do you need any legal support?*

    YesNoI don't know

    After submitting your claim, our claims handling team will be in touch, and may ask you to provide additional information and the relevant supporting documents required to validate your claim.

    Indeez SAS is listed on the Paris Trade and Companies Register under number 888 048 659 with its head office located at 19 rue du Rocher 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is registered as insurance broker in the ORIAS Register, under number 20006983 (
    In the UK, Indeez SAS is deemed authorised and regulated by the Financial Conduct Authority (FCA). The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website ( Indeez SAS is listed on the financial services register ( and its FCA registration number is 938582.